Guest CRM
Bookings, rooms and guests who come back
16 modules, 63+ screens
Built around how hotels & hospitality actually work — not a generic CRM with the labels changed.
Bookings
Front desk- Arrivals
- In house
- Departures
- Confirmed
- Cancelled
- No show
Availability calendar
Front desk- Month
- Week
- By room type
Rooms
Front desk- Vacant clean
- Occupied
- Vacant dirty
- Out of order
- Blocked
Check-in / out
Front desk- Expected arrivals
- Expected departures
- Early/late
- Walk-in
Guests
Guests- All
- Repeat
- VIP
- Corporate
- Blacklisted
Guest preferences
Guests- Notes
- Allergies
- Room preference
- Special dates
Housekeeping
Operations- To clean
- In progress
- Inspected
- Maintenance
Restaurant & room service
Operations- Orders
- Room charges
- Menu
- Covers
Banquets & events
Operations- Enquiries
- Booked
- Today
- Completed
OTA channels
Distribution- Booking.com
- Agoda
- Direct
- Travel agents
- Commission
Rates & packages
Distribution- Rate plans
- Seasonal
- Corporate
- Promotions
Folios & billing
Money- Open folios
- Settled
- City ledger
- Advance
Reports
InsightsSettings
Configure- Property
- Room types
- Tax
- Policies
- Templates
Users & roles
Configure- Staff
- Roles
- Shifts
- Activity
Also possible on request
Most systems we ship include two or three things unique to that business. Tell us how you work and we build it that way.
- Booking.com and Agoda channel manager
- Direct booking engine on your website
- WhatsApp confirmation and check-in reminders
- Guest feedback after checkout
- Multi-property management
- Urdu interface alongside English
- WhatsApp Business API — automatic alerts and replies
- Multi-branch and multi-city setup
- Android and iOS mobile app
Questions about Guest CRM
Bookings, rooms and guests who come back It is built specifically for hotels & hospitality businesses in Pakistan rather than adapted from a generic CRM, so the system tracks bookings using the same terms your team already uses. It covers 16 modules including Dashboard, Bookings, Availability calendar, Rooms, Check-in / out, Guests.
Scope varies enough between a single-branch operation and a multi-location one that any published figure would be wrong for someone, so we quote per requirement rather than listing a price. Tell us your room count and how many properties you run on WhatsApp at +92 339 356 0141 and our sales team will send a fixed quote. You can click through the full working demo first, with no call required.
Yes. The live demo on this page is the real interface with every module, tab, filter and form working on sample Pakistani data — not screenshots. Open any booking record, run a report, change a status. Nothing is locked behind a sales call.
Yes, and most clients need some of it. The modules, fields, user roles, approval steps and reports are all configurable, and we can add screens specific to your operation. Room availability is checked by calling the front desk, booking.com and walk-ins are reconciled by hand, and there is no record of what a returning guest preferred last time. If your process differs from the demo, that difference is what the first call is for.
Yes. It installs as an app on Android and iPhone straight from the browser with no app-store download, and it is built for 3G and mid-range Android because that is what most hotels & hospitality staff in Pakistan actually carry. Whoever is out of the office — front-desk staff, housekeeping on the floors — works from a phone on the same live data the office desktop sees.
Full source-code ownership transfers to you on final payment, written into the contract, and every booking record is yours to export at any time. You are never locked into us for hosting or future changes. Training and handover for your hotels & hospitality team are included so you can run it without us.
We give you a dated schedule before starting rather than an estimate, with clickable progress every week. Timeline depends on how many modules you need and whether we are migrating existing bookings from spreadsheets or another system — migration is usually the part worth planning properly.