Order CRM
COD, returns and courier chaos under control
16 modules, 64+ screens
Built around how e-commerce & retail actually work — not a generic CRM with the labels changed.
Orders
Orders- New
- Confirmed
- Packed
- Dispatched
- Delivered
- Returned
- Cancelled
Order confirmation
Orders- To call
- Confirmed
- No answer
- Fake/blocked
COD & recovery
Orders- In transit
- Delivered unpaid
- Received
- Disputed
Returns & RTO
Orders- In transit back
- Received
- Restocked
- Damaged
- Refunded
Courier & tracking
Fulfilment- TCS
- Leopards
- M&P
- Trax
- Performance
Products
Catalogue- Active
- Out of stock
- Low stock
- Draft
- Bundles
Inventory
Catalogue- On hand
- Reserved
- Incoming
- Adjustments
Customers
Customers- All
- Repeat
- VIP
- High RTO
- Blocked
Abandoned carts
Customers- Today
- Recovered
- Lost
Campaigns
Marketing- SMS
- Scheduled
Discounts & coupons
Marketing- Active
- Scheduled
- Expired
- Usage
Reviews
Marketing- Recent
- Pending approval
- Complaints
Reports
InsightsSettings
Configure- Store
- Couriers
- Payment
- Tax
- Templates
Users & roles
Configure- Users
- Roles
- Permissions
- Activity
Also possible on request
Most systems we ship include two or three things unique to that business. Tell us how you work and we build it that way.
- Shopify or WooCommerce two-way sync
- Automatic courier booking and label printing
- RTO prediction based on customer history
- WhatsApp order confirmation bot
- Daraz and other marketplace sync
- Urdu interface alongside English
- WhatsApp Business API — automatic alerts and replies
- Multi-branch and multi-city setup
- Android and iOS mobile app
Questions about Order CRM
COD, returns and courier chaos under control It is built specifically for e-commerce & retail businesses in Pakistan rather than adapted from a generic CRM, so the system tracks orders using the same terms your team already uses. It covers 16 modules including Dashboard, Orders, Order confirmation, COD & recovery, Returns & RTO, Courier & tracking.
Scope varies enough between a single-branch operation and a multi-location one that any published figure would be wrong for someone, so we quote per requirement rather than listing a price. Tell us your order volume and how many warehouses you hold stock in on WhatsApp at +92 339 356 0141 and our sales team will send a fixed quote. You can click through the full working demo first, with no call required.
Yes. The live demo on this page is the real interface with every module, tab, filter and form working on sample Pakistani data — not screenshots. Open any order record, run a report, change a status. Nothing is locked behind a sales call.
Yes, and most clients need some of it. The modules, fields, user roles, approval steps and reports are all configurable, and we can add screens specific to your operation. Orders come from the website, Instagram DMs and WhatsApp. COD returns eat the margin, courier status has to be checked one by one, and nobody knows which customer keeps refusing delivery. If your process differs from the demo, that difference is what the first call is for.
Yes. It installs as an app on Android and iPhone straight from the browser with no app-store download, and it is built for 3G and mid-range Android because that is what most e-commerce & retail staff in Pakistan actually carry. Whoever is out of the office — packers at the shelf, riders confirming a COD delivery — works from a phone on the same live data the office desktop sees.
Full source-code ownership transfers to you on final payment, written into the contract, and every order record is yours to export at any time. You are never locked into us for hosting or future changes. Training and handover for your e-commerce & retail team are included so you can run it without us.
We give you a dated schedule before starting rather than an estimate, with clickable progress every week. Timeline depends on how many modules you need and whether we are migrating existing orders from spreadsheets or another system — migration is usually the part worth planning properly.